Terms of Service

These Terms & Conditions apply to all purchases of products made through allezalpin.com.

Any mandatory consumer rights applicable in the country where you reside remain unaffected by these Terms & Conditions.

We make reasonable efforts to describe and display our products accurately, including their materials, dimensions, features and colours.

Because colours and appearance can vary depending on screens, lighting and production processes, the appearance of a product may differ slightly from how it appears online.

Minor variations resulting from materials, manufacturing processes or natural materials are not necessarily considered defects.

Product availability is subject to change.

Prices are shown in the currency displayed on the website at the time of purchase.

The total price payable, including applicable taxes and shipping charges known to us, will be shown before you complete your order.

For international orders, additional import taxes, customs duties, brokerage charges or other fees may be imposed by authorities or carriers in the destination country unless explicitly stated otherwise during checkout.

Where these charges are not collected by Allez Alpin at checkout, they are the responsibility of the customer.

Before submitting your order, you will have the opportunity to review your selected products, quantities, delivery information and total purchase price and to correct any errors.

By clicking the final purchase button at checkout, you submit a binding order for the products in your cart and agree to pay the amount displayed.

After placing your order, you will receive an electronic order confirmation.

We reserve the right to refuse or cancel an order in reasonable circumstances, including:

• A product being unavailable

• An obvious pricing or product-information error

• Suspected fraud or misuse

• Payment authorisation failing

• Delivery being unavailable to the requested destination

If we cancel an order after payment has been received, the relevant amount will be refunded.

Item descriptioAvailable payment methods are shown during checkout.

Payment may be processed by third-party payment providers. By selecting a payment method, you may also be subject to the relevant payment provider's terms and conditions.

Orders may be subject to payment authorisation and fraud-prevention checks.

Allez Alpin does not generally receive or store your complete payment-card details.n

Item desWe ship to the destinations shown as available during checkout.

Estimated delivery times are provided for guidance and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including customs processing, carrier delays, weather, strikes, public holidays or other disruptions.

We will make reasonable efforts to deliver your order within the estimated timeframe.

Where mandatory consumer law specifies a maximum delivery period, that period will apply.cription

Customers are responsible for providing complete and accurate delivery information.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, or because the parcel was not collected after reasonable delivery attempts, additional shipping costs may apply if the order is sent again.

Please contact us as soon as possible if you notice an error in your shipping information.

Once an order has entered fulfilment, we may not be able to change the delivery address.

Orders shipped across international borders may be subject to customs clearance.

Unless taxes and duties are explicitly shown as included at checkout, the recipient is responsible for import duties, import VAT, customs charges, handling fees or other charges imposed by the destination country or carrier.

Customs procedures may also delay delivery.

Customers are responsible for ensuring that products ordered from Allez Alpin can legally be imported into their destination country.

We want you to be happy with your Allez Alpin product.

Unless an exception stated below applies, you may request a return within 14 days of receiving your order.

To request a return, contact us at [contact email] and include your order number.

After notifying us, the product should be returned promptly and, where applicable under mandatory consumer law, no later than 14 days after you notified us of the return.

Returned products must be:

• Unused and unworn beyond what is reasonably necessary to inspect them

• Clean

• In their original condition

• Returned with original tags and packaging where reasonably possible

You are responsible for taking reasonable care of the product while it is in your possession.

We reserve the right to reduce a refund where a product has been used or handled beyond what is reasonably necessary to determine its nature, characteristics and functionality, to the extent permitted by law.

Item descriUnless the product is defective, incorrect or applicable law provides otherwise, customers are responsible for the cost of returning products to Allez Alpin.

We recommend using a tracked return service.

Allez Alpin is not responsible for return parcels lost before they are received by us, except where responsibility cannot legally be excluded.ption

Once we have received and inspected an eligible return, we will refund the relevant purchase price using the original payment method unless otherwise agreed.

Refunds will be processed within a reasonable period after receiving the returned item.

Original shipping costs are generally non-refundable unless:

• The product was defective or incorrectly supplied; or

• Applicable consumer law requires those costs to be refunded.

Where EU/EEA consumer cancellation rights apply, any legally required refund of the standard outbound delivery charge will also be made.

Additional costs resulting from the customer's choice of an expedited or premium shipping method do not have to be refunded where permitted by law.

If you are a consumer located in the European Union or European Economic Area and applicable law gives you a statutory right to withdraw from a distance contract, those mandatory rights remain unaffected.

In general, eligible EU/EEA consumers may withdraw from an online purchase within 14 days of receiving the product without providing a reason.

To exercise this right, you must clearly inform us of your decision to withdraw within the applicable period.

Certain products may be legally excluded from the right of withdrawal, including products made to the customer's specifications or clearly personalised, where applicable.

Nothing in these Terms & Conditions limits mandatory consumer rights available under applicable EU or national law.

Please inspect your order after receiving it.

If your product arrives damaged, defective or different from what you ordered, contact us as soon as reasonably possible at [contact email] with your order number and, where helpful, photographs showing the issue.

We will assess the issue and provide an appropriate remedy in accordance with applicable law.

Depending on the circumstances, this may include repair, replacement, price reduction or refund.

Your statutory rights regarding defective goods remain unaffected.

Products sold by Allez Alpin are subject to applicable statutory warranty requirements.

For consumers purchasing in Switzerland, mandatory statutory limitation periods applicable to defects remain unaffected.

Where mandatory consumer protection laws in another country provide additional or stronger warranty rights, those rights will continue to apply.

Normal wear and tear, damage caused by misuse, improper care, accidents, modification or use contrary to product instructions is not considered a manufacturing defect.

Customers are responsible for following care, washing, maintenance and use instructions provided with or alongside a product.

Technical and outdoor products should be used appropriately for their intended purpose and conditions.

No product can eliminate the inherent risks associated with outdoor activities.

Ownership of products passes to the customer once full payment has been received, subject to applicable law.

The risk of accidental loss or damage passes to the customer upon delivery to the customer or a person designated by the customer, except where applicable law provides otherwise.

Promotional codes and discounts are subject to any specific conditions communicated with the promotion.

Unless otherwise stated:

• Discount codes cannot be exchanged for cash

• Only one promotional code may be used per order

• Promotional offers may have an expiry date

• Promotional codes may not be applied retrospectively

• Promotions may be withdrawn where there has been misuse, fraud or an obvious error

Mandatory consumer rights continue to apply to products purchased using a discount.

Allez Alpin is responsible for loss or damage where liability cannot legally be excluded or limited.

To the maximum extent permitted by applicable law, we are not responsible for indirect or consequential losses arising from circumstances that were not reasonably foreseeable when the contract was entered into.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be prohibited by law, including liability arising from intentional misconduct or gross negligence or mandatory product-liability and consumer-protection obligations.