Privacy Policy

Allez Alpin respects your privacy and is committed to handling personal data responsibly and transparently.

This Privacy Policy explains how we collect, use, store and disclose personal data when you visit allezalpin.com, purchase products from us, contact us or otherwise interact with Allez Alpin.

This Privacy Policy is intended to comply with the Swiss Federal Act on Data Protection (FADP) and its implementing ordinance. Where applicable, we also process personal data in accordance with the EU General Data Protection Regulation (GDPR).

1. Who is responsible for your data?

Allez Alpin is responsible for the processing of personal data described in this Privacy Policy.

Allez Alpin
Chalofenstrasse 3
8104 Weiningen ZH
Switzerland

Privacy contact: Isabella Fitz

For questions concerning this Privacy Policy or to exercise your data protection rights, you may contact us through the Contact page on our website or by writing to the address above.

2. Personal data we collect

Depending on how you interact with us, we may collect the following categories of personal data:

Information you provide to us

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Name
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Email address
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Telephone number, where provided
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Billing and shipping address
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Order and purchase information
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Product selections, sizes and other order details

Information submitted through contact forms

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Communications you send to us
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Marketing preferences
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Information collected automatically when you use our website

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IP address
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Browser type
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Device and operating system information
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Approximate location derived from technical information

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Referring website
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Pages visited
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Links clicked
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Search activity
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Shopping-cart activity
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Date and time of visits
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Other information concerning your interaction with our website

We do not intentionally collect sensitive personal data unless it is necessary for a specific purpose and you provide it to us voluntarily.

3. How we use personal data

We process personal data for purposes including:

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Operating and maintaining our website
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Processing and fulfilling purchases
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Delivering products and providing order updates

Processing payments, refunds and returns

Responding to questions and customer-service requests

Managing our relationship with customers

Detecting and preventing fraud or misuse

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Maintaining the security of our website
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Understanding website traffic and how visitors use our website

Improving our products, website and customer experience

Sending marketing communications where permitted

Maintaining business and accounting records

Complying with legal, regulatory and tax obligations

Establishing, exercising or defending legal claims

Under Swiss law, we process personal data in accordance with the principles of lawfulness, good faith, proportionality, transparency and purpose limitation.

Where the GDPR applies, our processing is based, as appropriate, on the performance of a contract, compliance with a legal obligation, our legitimate interests or your consent.

4. Website hosting and Squarespace

Our website and online store are hosted by Squarespace.

When you visit our website, Squarespace may process information including your IP address, browser, network, device information and information concerning your use of the website.

Squarespace provides services including website hosting, ecommerce functionality, security and website analytics on our behalf.

Some data processed through Squarespace may be transferred to or processed in the United States and other countries in which Squarespace or its authorised service providers operate.

Where personal data is transferred to countries that do not provide a level of data protection recognised as adequate under applicable Swiss or European data protection law, appropriate safeguards are used, such as recognised standard contractual clauses or other legally permitted transfer mechanisms.

5. Orders and purchases

When you purchase something from Allez Alpin, we collect information necessary to process and fulfil your order. This may include:

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Your name
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Email address
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Billing address
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Shipping address
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Telephone number, where required
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Products purchased
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Order value
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Delivery information
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Information relating to returns or refunds

We share the information necessary to complete your purchase with service providers involved in operating our online store, processing payment and delivering your order.

6. Payment processing

Payments are processed through payment services made available through our ecommerce platform.

Payment providers may receive information such as your name, billing information, transaction amount and payment d